Activation Instructions

 

Subscriber Premises Equipment

 
The premises equipment for your facility has a user-friendly plug-and-play modem with a self-seeking antenna. Complete installation instructions are provided below. If you have any technical problems, Both Xanadoo and Clarendon Foundation will be there to assist you. If you are interested in mobile service, contact us to find out about getting a PC card modem that can be used with notebook computers.
 

Simple Plug-n-Play Activation

 

With Xanadoo, there are no complicated installation kits, no confusing wires and no phone filters to deal with. You simply plug in the modem and you’re connected. It’s as easy as 1-2-3!

Xanadoo offers a Zero-Install Desktop Modem that works with both a desktop PC or laptop and an Internet-On-The-Go Laptop Card. Both are designed to keep you connected anywhere in our regional service area without ever needing to connect to a phone or cable line! Xanadoo wireless modems are built using the latest WiMAX technology from Cisco Systems, the global leader in portable plug-n-play wireless broadband solutions.

With Xanadoo, there are no complicated installation kits, no confusing wires and no phone filters to deal with. You simply plug in the modem and you’re connected. It’s as easy as 1-2-3!

Xanadoo offers a Zero-Install Desktop Modem that works with both a desktop PC or laptop and an Internet-On-The-Go Laptop Card. Both are designed to keep you connected anywhere in our regional service area without ever needing to connect to a phone or cable line! Xanadoo wireless modems are built using the latest WiMAX technology from Cisco Systems, the global leader in portable plug-n-play wireless broadband solutions.

 
 

Set Up Guide

 

Xanadoo's Set Up Guide is available by clicking here. (To download, PC users: right-click and select download, Mac users: control-click and select download).

If you are still experiencing problems with setting up your modem, contact our Modem Set-up Support team at 877-472-2911.

This set-up guide is in PDF format (1.1MB) and will require Adobe® Acrobat Reader™ to view. Acrobat Reader™ is available for free download here.

 

Troubleshooting

If you are experiencing problems with your Xanadoo service or are experiencing signal-related problems, refer to the instructions below.
 

How do I obtain the best Signal Strength?

To establish higher Signal Strength on the display, we suggest exploring other areas of your facility, such as a nearby window, to pinpoint the optimum location for the Modem.
 

What if I cannot obtain a signal?

If you have checked other areas throughout your building and are not receiving the required Signal Strength - please contact our Customer Support Team at 877-472-2911.
 

What if I can obtain the required Signal Strength but the Modem is too far from my computer?

If you can obtain the required signal in other rooms or locations that are not conveniently located near your computer, you have 2 options:
 
1. Connect the Modem to a wireless router which can transmit your high-speed connection through your home or office.
2. Contact our Customer Support Team to discuss a "Signal Extension Kit", which enables you to transfer your high-speed connection to other rooms throughout your home or office via your existing electrical system.
 

Do I need to install the provided diagnostic software that came with my Desktop Modem?

No. The enclosed CD has been provided to you in the event you need to update the Modem's software or perform advanced diagnostics. We will provide you with instructions regarding what to do if ever needed.
 

How can I make my Desktop Modem portable?

Simply take your AC Adapter with you to power the Desktop Modem. In addition, there are several Modem battery options you may consider purchasing. Contact our Customer Support Team to discuss these and other accessory items.
 

Should you have any questions about your equipment or service:

Order Xanadoo Service: 866.926.2366
9am - 9pm CST M-F | 9am - 8pm CST Sat | Noon - 8pm CST Sun

Technical / Activation / Modem Set-up Support: 877.472.2911
9am - 9pm CST M-F | 9am - 8pm CST Sat | Noon - 8pm CST Sun

Customer Support: 866.733.9911
9am - 7pm CST M-F